Privacy Policy

Introduction

At Betesda Health & Research Group LLC (“we,” “us,” or “our”), we are committed to protecting the privacy of our clients—sponsors, contract research organizations (CROs), and research sites.
This Privacy Policy outlines how we collect, use, and safeguard personal information in connection with our regulatory compliance services, digital document solutions, and audit-readiness support.

Information We Collect

We collect personal and business information directly from our clients in order to deliver our services. The types of information we may collect include:
- Contact details (e.g., name, email address, phone number)
- Company information (e.g., organization name, study details)
- User preferences and communications
- Data voluntarily submitted through our website or service portals

We do not collect or process Protected Health Information (PHI) or sensitive personal data related to clinical trial participants.

How We Use the Information

We use the information we collect to:
- Provide our regulatory and documentation services
- Manage client accounts and communication
- Customize service deliverables (e.g., SOPs, KPIs, dashboards)
- Ensure digital ISF and audit-ready document delivery
- Improve service offerings and customer experience
- Comply with legal obligations or contractual terms.

Legal Basis for Processing

If and when we serve clients in the EU or UK, we will process personal information under the lawful bases provided by the General Data Protection Regulation (GDPR), such as legitimate interest or contractual necessity.

Data Storage & Security

We store client data securely using cloud platforms including Google Drive and, where applicable, OneDrive. We implement administrative, technical, and physical safeguards to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only with:
- Trusted service providers under confidentiality agreements
- Legal or regulatory authorities when required by law.

Website Data Collection

When our public website is launched, we may collect data through forms, cookies, or analytics tools. This may include your IP address, browser type, and navigation behavior. You will be able to control cookie preferences through your browser settings.

Data Retention

We retain client information only as long as necessary to fulfill the purposes outlined in this policy or as required by law or contractual obligation.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. If you wish to exercise these rights, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact:
Betesda Health & Research Group LLC